K12ITC provides technology help in two ways:
1) Phone Support
Monday - Friday 6 a.m.- 6 p.m.
dial #699 from your classroom phone, or
2) Online Support
Once you click the link above, you will create an online "ticket" that will be processed by the K12 Help Desk staff. You will receive a confirmation email.
Note: The user and password is the same as you had before
3) Chat Support
There may be times when using the help desk is inconvenient. If this happens you may want to try the "Chat" feature for help. You can ask your question and continue to work. They are generally quick to respond to your questions. If it is a problem with your computer they can initiate a remote session from the chat session with little or no input from you. Give it a try next time you need help.
Need more help using K12itc?
Help Desk Information Document
Help Desk Information - Watch Video Below
Setting Up K12itc Chat - Watch Video Below
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